Perne
Cleaning a hacked or infected website: illustration 1
Website support

Cleaning a hacked or infected website

Our team checks the site's files, database and settings to find malicious code, spam pages and hidden redirects. We remove everything that does not belong, change passwords and keys that may have leaked, and close the weakness the attacker used. Then we check that the site works and that search engines and antivirus tools no longer flag it as dangerous.

from 18,000 ₸ (≈ $36) one-off

timeline: 1–4 working days

  • Scanning site files and the database for malicious code
  • Removing spam pages, hidden links and redirects
  • Changing passwords for hosting, the database and the site admin panel

Order

The service name is added to the message for you.

This is a starting price; we give the final amount before work starts. USD is approximate.

What is included

  • Scanning site files and the database for malicious code
  • Removing spam pages, hidden links and redirects
  • Changing passwords for hosting, the database and the site admin panel
  • Finding and closing the weakness the attacker used
  • Updating vulnerable components if they caused the breach
  • Checking the site after cleanup and requesting a re-check from search engines
  • A short report on what was found and what was done

Who it is for

For site owners who see strange pages, redirects or a "site hacked" warning in the browser or in search results.

Not included

To avoid surprises, here is what the base price does not cover and what is discussed separately:

  • Restoring data lost in the attack if there is no backup
  • A full rebuild of the site or a move to another engine: this is separate work
  • A guarantee that the attack will not happen again: we close known routes, but new weaknesses appear all the time

How the work goes

  1. 1

    Describe the task

    You write what is broken or what has to change and send a link or a screenshot. We need access to the site or hosting.

  2. 2

    Assessment

    We look at the site and give you a price and timeline. Small tasks take little time to assess. 50% is paid upfront.

  3. 3

    The fix

    We make the changes without breaking anything else and test them on different devices.

  4. 4

    Delivery

    We show you the result and describe exactly what was changed. The remaining 50% is paid after delivery.

FAQ

FTP or SSH access to the hosting, access to the site admin panel and the database. If there is a backup, share it, since it helps compare files. The date you noticed the problem and links to the strange pages are also useful.

No, we cannot guarantee timing or search positions. We remove the cause and request a re-check, and search engines decide for themselves when to lift the warning.

Change any passwords you reused on other services, and keep the CMS and plugins updated regularly. If you want ongoing protection, we can add support with scheduled updates and checks.

We check the hosting logs, files and database to find the source. If it cannot be pinned down, we say so honestly and list what we closed.

Access to the site files via FTP or the hosting panel, to the database and to the site admin. We work only within what the cleanup requires.

The site may run in limited mode during the cleanup. If spam is visible to customers, we suggest temporarily hiding the site, but the decision is yours, and we explain the risks.

Yes, we advise making it before we start, so you can roll back if something goes wrong. Keep the copy with you or in separate storage.
Website bug fixing

Website bug fixing

We find what broke your site and fix it: a form, a layout, slow loading or an error after an update.

from 3,000 ₸ (≈ $6) one-off

Timeline: timeline: 1–2 working days

Monthly website support

Monthly website support

Updates, backups, small edits and quick response to outages for a fixed monthly fee.

from 9,000 ₸ (≈ $18) per month

Timeline: start within 1 working day

Safe updates for CMS, plugins and PHP

Safe updates for CMS, plugins and PHP

We update your CMS, plugins and PHP version, with a backup before the work and a site check afterwards, so nothing breaks.

from 7,000 ₸ (≈ $14) one-off

Timeline: timeline: 1–3 working days

Shall we discuss your project?

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Or send a request

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from 18,000 ₸ (≈ $36) one-off