Frequently asked questions

Payment is split in two: 50% before work starts and 50% after the project is delivered. Both stages are recorded in a written agreement.

It is the starting price of the basic set of work described on the product page. The final amount depends on the scope and is named before work begins.

The scope: number of pages or screens, integrations, languages, design needs and timing. The clearer the brief, the more accurate the estimate.

We accept card transfers and Kaspi transfers. If your accounting needs a document about the payment, tell us before you pay and we will say what we can prepare.

No. The estimate covers everything agreed in the order. Any extra work is described and agreed before we start it.

It depends on the task. A landing page takes a few days; a site with a catalogue and a bot usually takes several weeks. We name the exact timeline before work starts and record it in the agreement.

The start date depends on our current workload. Send us your task and we will name the nearest start date.

The timeline moves by as many days as texts, photos or access were late. We warn you about this in advance in the chat.

A short brief: what you sell or need done, who it is for, which sections you need and which examples you like. If you have no brief, we will put one together in a single conversation.

Yes. We agree on the structure and mockups first, and development starts only after you confirm them. Changes are cheaper at this stage.

Yes. Before we start, we prepare a written agreement covering the scope, timeline, price and payment order. It is confirmed in writing before work begins. We work remotely, so everything is recorded in writing.

Revisions to the approved mockup are included within reasonable limits, and the number is recorded in the agreement. New features that are not in the order are priced separately.

In WhatsApp or Telegram: questions, files and status updates. We schedule calls when needed, at a time that suits you.

Yes. We fix bugs and answer questions about how the site or bot works. Support terms are set out in the agreement in advance.

Yes. Small text and photo changes are usually quick. Larger updates are estimated and agreed separately.

Hosting and the domain are registered in your name, and you pay renewals directly to the provider. We will advise what to choose and help with the setup.

We make a backup of the project before launch and before major changes. How backups are stored is agreed in the agreement.

The code, files and access are handed over to you after full payment. The project is yours, and we do not keep it.

Yes. We register all logins and access in your name or hand them over at delivery. We do not keep anything only on our side.

Yes. We register the domain, hosting, email and services in your name. We only help with the setup.

Yes. We do not lock you in: the project can be passed to another developer. Documentation and launch instructions are part of the handover.

Yes, we work remotely with clients in any city in Kazakhstan. Prices do not depend on the city.

No. The whole process runs online: chat, calls and screen sharing. An in-person meeting is possible if you prefer, but it is not required.

We agree on call times and reply hours in advance, taking your time zone into account.

Yes, a call or screen share can be scheduled in WhatsApp or Telegram. One or two calls during the brief stage are usually enough.

Russian, Kazakh and English. Any combination is possible, and we add a language switcher to the site.

We translate for meaning, not word by word. We check terms and service names against your materials.

A native speaker checks the Kazakh text before it is published. If you prefer, you can also send the text to your own specialist for review.

It answers typical questions, takes requests, shows the catalogue and prices, and passes the conversation to a manager. We describe the set of features in the brief.

Telegram is quicker to launch and needs no separate phone number. WhatsApp is handier if your clients already write there, but connecting it needs separate setup and approval. We will advise based on your audience.

AI helps answer typical questions and prepare drafts. It can make mistakes, so a person checks important answers and prices, and complex cases go to a manager.

We keep only the data needed for a request. Secret keys are stored in server settings, not in the code. Data processing terms are discussed in the agreement.

We explain the topic, go through the difficult parts together and check that you understood. This way you learn it yourself.

No. We do not write or complete work on behalf of learners. We help them understand the material, and the learner does the work themselves.

We go through the tasks together, then you solve similar ones yourself and we check the answers. This shows whether the topic has been learned.

Online, in WhatsApp, Telegram or by call. We agree on topics and a schedule in advance.