Remote computer help
Your computer or phone is slow, will not print, locks you out of an account, or you need a program installed. We get on a call and we connect to your screen through a secure remote access tool, only for the length of the session. We explain in plain words what we are doing so that next time you can manage on your own.
from 2,000 ₸ (≈ $4) per hour
start within 1 working day
- Installing and configuring programs, messengers and a printer
- Scanning the computer for malware and unneeded programs
- Speeding things up by cleaning startup items and disk space
Order
The service name is added to the message for you.
This is a starting price; we give the final amount before work starts. USD is approximate.
What is included
- Installing and configuring programs, messengers and a printer
- Scanning the computer for malware and unneeded programs
- Speeding things up by cleaning startup items and disk space
- Help with email, passwords and signing in to accounts
- Setting up a Wi-Fi router and connecting devices
- Explaining each step in plain words as we go
Who it is for
For individuals and families who need clear help with a computer or phone without taking it to a repair shop.
Not included
To avoid surprises, here is what the base price does not cover and what is discussed separately:
- Hardware repair or replacing parts; We work remotely only
- On-site visits, which in Almaty are possible by agreement and charged separately
- Recovering data from failed drives
How the work goes
- 1
Describe the problem
You briefly describe what is happening with your computer or program; a screenshot helps.
- 2
Remote connection
We agree a time and connect remotely: a call and screen sharing, only with your permission.
- 3
The fix
We set up, repair or install what is needed and explain what we are doing step by step.
- 4
Check
We make sure everything works, and we give a few short tips to avoid the problem next time. Payment is for the time worked.
FAQ
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Shall we discuss your project?
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Or send a request
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