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IP telephony and virtual PBX: illustration 1
IT outsourcing and security

IP telephony and virtual PBX

We set up IP telephony and a virtual PBX for your company: one number for clients, call distribution between employees, an IVR menu and queues. We work as a team and connect popular telephony providers, as well as softphone apps on a computer and a phone. The setup is done fully remotely. We keep call recordings under your rules and tell staff that calls are recorded.

from 35,000 ₸ (≈ $70) one-off

timeline: 3–7 working days

  • Connecting the office number to the chosen telephony provider
  • Setting up the virtual PBX: IVR menu, queues and call forwarding
  • Distributing calls among employees and a backup number for busy times

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This is a starting price; we give the final amount before work starts. USD is approximate.

What is included

  • Connecting the office number to the chosen telephony provider
  • Setting up the virtual PBX: IVR menu, queues and call forwarding
  • Distributing calls among employees and a backup number for busy times
  • Installing softphone apps on employees' computers and phones
  • Call recording with storage for an agreed period
  • Connecting call statistics and a simple weekly report
  • Linking calls with a CRM such as amoCRM, if you already use it

Who it is for

For companies with many incoming calls where a client should reach a free manager and the owner needs to see statistics. It does not suit you if calls are few and one mobile number is enough, or if you need a full hardware PBX with hundreds of lines.

Not included

To avoid surprises, here is what the base price does not cover and what is discussed separately:

  • Paying the telephony provider's tariffs, numbers and call minutes
  • Buying IP phones and headsets for employees
  • A guarantee of call quality, which depends on the office internet
  • Legal drafting of client consent to call recording

FAQ

The number, call recordings and statistics belong to your company and are kept in your provider account. We hand over access to the account and a guide to the settings. If you change contractor, the account and the number stay with you, while moving the number to another provider depends on that provider's terms.

We include two rounds of script corrections: the IVR menu text, the queue order and the forwarding rules. Errors in our setup are fixed for free. New departments, menu branches and integrations are estimated separately.

Usually 3 to 7 working days, including connecting the number, which can take a day at the provider. The timing depends on how quickly you confirm the menu script and the employee list. We confirm the exact date once the tariff is agreed.

The number you want or confirmation of the current one, a list of employees with internal extensions, the greeting text and menu options, working hours and the rules for recording calls. If a CRM is already in use, we need admin access to it.

IP telephony calls depend on the internet, so they will not go through when the connection drops. To reduce the risk, we recommend forwarding to an employee's mobile number or a backup line. We set up forwarding so that clients are less likely to be left without an answer.

Recordings are stored on the provider's side for the period you choose, and reviewing and deleting them is your company's responsibility. We set up the access, but we do not listen to employees' calls. If you have questions about personal data law, it is better to consult a lawyer.

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from 30,000 ₸ (≈ $60) per month

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from 35,000 ₸ (≈ $70) one-off

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