Perne
AI knowledge base for your staff: illustration 1
Bots and AI assistants

AI knowledge base for your staff

New and current employees keep asking the same things: how to process a return, where a template is stored, what the procedure is. We turn your documents into a searchable base and connect a bot that answers from them and shows which document an answer came from. That spares the manager from repeating the same explanations.

from 115,000 ₸ (≈ $230) one-off

timeline: 10–20 working days

  • Review and preparation of your documents: rules, instructions, FAQ
  • A search index the bot uses to find the right passages
  • A Telegram bot or a web page with a chat for employees

Order

The service name is added to the message for you.

This is a starting price; we give the final amount before work starts. USD is approximate.

What is included

  • Review and preparation of your documents: rules, instructions, FAQ
  • A search index the bot uses to find the right passages
  • A Telegram bot or a web page with a chat for employees
  • A link to the source document in every answer
  • Access limited to your team through a member list
  • A simple way to update documents without our involvement
  • A walkthrough session and a short guide for the administrator

Who it is for

For teams of five or more with accumulated instructions, where the manager spends time on repeated questions. It suits shops, call centres and service companies.

Not included

To avoid surprises, here is what the base price does not cover and what is discussed separately:

  • Writing the rules and instructions: we work with what you already have
  • Language model usage fees, which you pay based on use
  • A guarantee of accuracy: AI can be wrong, so legally or financially significant decisions should be checked against the source document

How the work goes

  1. 1

    Knowledge base

    You send prices, terms, addresses and frequent questions. We turn them into the foundation for the assistant's answers.

  2. 2

    Rules and price

    We agree the tone of the answers, when the assistant calls a human, and the price and timeline. 50% is paid upfront.

  3. 3

    Setup and review

    We connect the model to your channel, then we test the answers together on real questions from your customers.

  4. 4

    Launch

    We switch the assistant on and show you how to extend the knowledge base. The remaining 50% is paid after delivery.

FAQ

Word, PDF, Google Docs and plain text notes all work. If documents exist only on paper, they will first need to be photographed or scanned.

The bot works only for your employee list. However, the texts needed for an answer are passed to the chosen language model, so for truly restricted data we will discuss running a model on your own server.

You upload the new file version to a shared folder and the base updates. We will show the procedure at the walkthrough so you do not depend on us.

There is no limit on the number of documents, but very large collections should be discussed in advance, since their size affects search speed and model costs.

By our setup, no: it must honestly say the knowledge base has no answer and suggest contacting a manager or the right department.

Yes, the Telegram bot is convenient on a phone. We check the web chat page on mobile screens before handover.

The documents are kept on a server we agree on with you. Bot access is limited to a member list, and we hand over the server access to you.
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Shall we discuss your project?

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Or send a request

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from 115,000 ₸ (≈ $230) one-off