Perne
AI for sales and customer support: illustration 1
Bots and AI assistants

AI for sales and customer support

We set up an AI assistant that knows your range, prices and terms, and answers customers in the tone you choose. It helps pick a product or service, collects contacts and passes interested customers to your manager with the chat history. Answers are based only on the material you give us, so please check the information before launch.

from 165,000 ₸ (≈ $330) one-off

timeline: 14–30 working days

  • An assistant with a knowledge base: range, prices, delivery and payment terms
  • Product or service selection based on the customer's questions
  • Contact and request collection, with warm leads marked

Order

The service name is added to the message for you.

This is a starting price; we give the final amount before work starts. USD is approximate.

What is included

  • An assistant with a knowledge base: range, prices, delivery and payment terms
  • Product or service selection based on the customer's questions
  • Contact and request collection, with warm leads marked
  • Handover of the chat to a manager with the conversation history
  • Website embedding and connection to Telegram or WhatsApp
  • Tuning of the reply tone and rules for when the assistant passes a question to a person
  • Testing on real customer questions and a summary of the results

Who it is for

For online shops, salons, developers and services that get many repeated questions about stock, prices and orders, while managers cannot reply at once. It fits if your sales go through the website or messengers.

Not included

To avoid surprises, here is what the base price does not cover and what is discussed separately:

  • AI model and server fees: they are billed directly by the providers and depend on volume
  • Filling the knowledge base: the range, prices and terms are provided by the client
  • A guarantee of sales or conversion growth: results depend on the offer, traffic and manager work

How the work goes

  1. 1

    Knowledge base

    You send prices, terms, addresses and frequent questions. We turn them into the foundation for the assistant's answers.

  2. 2

    Rules and price

    We agree the tone of the answers, when the assistant calls a human, and the price and timeline. 50% is paid upfront.

  3. 3

    Setup and review

    We connect the model to your channel, then we test the answers together on real questions from your customers.

  4. 4

    Launch

    We switch the assistant on and show you how to extend the knowledge base. The remaining 50% is paid after delivery.

FAQ

We set it up to answer only from your knowledge base and to pass the question to a manager if the answer is not there. Model errors cannot be ruled out completely, so keep key terms in the knowledge base worded precisely and check the answers in testing.

We recommend stating openly in the greeting that this is an assistant. It is more honest towards the customer and keeps trust. We agree the wording with you.

The timing depends on the number of channels and the size of the knowledge base; the range is on the card. Preparing the material is usually the longest part. If it is ready in advance, the launch is faster.

We show how to update the knowledge base and review chats handed to managers, and transfer the access. Extension to new channels, CRM integrations and scenario changes are estimated separately.

The manager sees the full chat history and the collected contacts, so the customer does not have to repeat their questions.

Yes, if your CRM has an open API or a ready-made integration. Complex links are discussed separately after a check.

You do. The assistant relies on the material you provide, so the knowledge base must be updated when prices or terms change.
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Shall we discuss your project?

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Or send a request

We will reply in the channel you choose: WhatsApp, Telegram, phone or email. Your contact is used only to reply.

Service
How to reply

from 165,000 ₸ (≈ $330) one-off